Leadership tenure
10+Years building and leading critical technology operations
Engineering & Operations Leader
I build the organizations behind mission-critical technology.
I connect strategy, people, platforms, customer trust and commercial execution in one operating system. It is built to deliver reliable service, better decisions and scalable growth without depending on any one person.
Founder experience
3Ventures founded or co-founded across carrier, managed services and consulting
Customer scale
500+Paying customers served by the regional ISP I helped build
Customer environments
Enterprise + federalRegulated, high-consequence customer environments
01 / The mandate
Make the whole system perform.
Reliable service depends on decisions about people, technology, customers and resources. I build the measures, decision rights and management routines that keep those decisions visible and accountable.
01
Direction & investment
Set priorities for platforms, risk, people and investment, then turn those choices into a roadmap the organization can execute.
- Platform and service strategy
- Risk and priority decisions
- Roadmaps and resource tradeoffs
02
Organization & talent
I design roles, decision rights, onboarding, coaching and knowledge systems so the team can meet growing demand without routing every decision through its leader.
- Role design and full-cycle hiring
- Coaching and professional development
- Succession and institutional knowledge
03
Operating performance
I give leaders a truthful view of performance, capacity and risk, then connect KPIs, service standards and management routines to the decisions they need to make.
- Executive visibility and scorecards
- Capacity, service levels and prevention
- Governance and management by exception
04
Customer & commercial execution
I keep solutions supportable, customer commitments credible and technical decisions connected to retention, growth and long-term trust.
- Strategic-account recovery
- POCs, RFPs, SOWs and renewals
- Partner, vendor and service governance
Leadership thesis
Strong leaders build clarity, authority and capability until the organization can perform without a permanent hero.
02 / Scope of ownership
Responsibility across the business and the technology behind it.
My responsibilities have expanded from platforms to customers, teams and the operation connecting them.
Run the function
Manager since 2026 · SecureLogix since 2019Build an organization customers can trust.
I lead the technical support department protecting enterprise voice-security environments. My scope spans operating metrics, hiring and onboarding, on-call and capability planning, strategic-account recovery, partner governance, sales support, reliability planning and escalations with the greatest customer or operational impact.
I established the department’s first executive KPI framework, built a proactive SRE/NOC maturity roadmap and lead AI enablement across the Services organization. I am building toward a function that can see risk earlier, make sound decisions faster and grow more capable through difficult work.
- People & team development
- Performance & risk
- Customers & partners
- Executive visibility
Build the business
ISP + MSP · 2016-2018Wise IT · 2018-present
Own the business behind critical infrastructure.
As co-founder and CTO of a regional ISP, I built the technical organization and owned capacity, carrier relationships, vendor decisions, capital planning, tower and transit agreements, ARIN administration, FCC filings and E911 obligations.
The operation grew to more than 500 paying customers across two datacenters, eight towers, 26 aggregation sites and 55 points of presence. As an MSP co-founder and through Wise IT, I also shaped service portfolios, SLAs, delivery standards and technology investment decisions for businesses and service providers.
- Company building
- Carrier obligations
- Capital & vendors
- Service economics
Shape the next system
AI, governance & operating designPut emerging technology to work with clear governance.
I serve on SecureLogix’s corporate AI steering team, helping connect platform choices, privacy requirements and practical adoption. I created an internal AI enablement documentation suite and delivered executive briefings on AI in Support and AI in Sales Operations.
I apply the same discipline to management systems by connecting outcomes, authority, risk, decisions, KPIs, improvement and institutional memory. This keeps technology tied to the way the organization performs.
- AI strategy & governance
- Operating-model design
- Knowledge systems
- Responsible adoption
04 / Selected evidence
Selected proof of scope.
An operating cadence leaders could use
Built the support organization’s first KPI framework and executive review, then used the data to expose capacity, recurring product issues and account risk.
A regional carrier operation built from the ground up
Helped build the network, services, technical organization and carrier obligations behind a regional ISP serving business and residential customers.
Customer recovery across regulated environments
Lead recovery, partner and sales coordination where reliability, renewal confidence, security and executive trust converge.
A more proactive operating model
Built maturity roadmaps, knowledge systems and governed AI enablement to improve visibility, decision-making and the way the organization uses its knowledge.
05 / Career arc
Responsibility grew with every role.
Each role added responsibility for more of the customer, team and operation while I kept the technical depth to understand the systems underneath them.
2026-present
Technical support leadership
Manager, Technical Support · SecureLogix
Operating performance, people, customer recovery, partner governance, reliability planning and AI enablement.
2019-2026
Enterprise support and account leadership
Technical Support Engineer to Senior · SecureLogix
Regulated environments, definitive root-cause leadership, executive communication, product feedback and team development.
2016-present across three ventures
Founder and operator
Regional ISP · MSP · Wise IT
Company building, carrier and service operations, technical organizations, vendors, capital planning and customer delivery.
2015-2019
Infrastructure and IT foundations
Charter Communications · KTM · Next Up Foundation
24/7 infrastructure, change discipline, business IT leadership and mission-aligned technology stewardship.
Technical foundation
Technical depth that improves leadership decisions.
Voice and unified communications · Carrier networks · Infrastructure and cloud · Reliability, security and governance. This range helps me recognize system interactions, challenge weak assumptions and bring the right specialists together to make sound decisions.
06 / External perspective
Professional recommendation
“Not just his technical expertise impresses me, but his work ethic and reliability.”
Chris Walk, MSIT-IA, CISSP
Recommendation based on more than fifty troubleshooting situations supporting Air National Guard bases
Read the public recommendation07 / The next mandate
Ready to lead at greater scale.
I am focused on senior operating roles that bring technical operations, service delivery, infrastructure and customer outcomes under clear ownership.
I do my best work where the organization needs clearer direction, a stronger leadership bench, predictable execution and technology that supports the business.
For select, non-competing advisory engagements, Wise IT remains a focused secondary path.